Refund Policy

My Pixel Family
Last Updated: August 2026

At My Pixel Family, every pixel portrait is a custom-made product created specifically for each customer. Because of the personalized nature of our products, we have specific guidelines regarding refunds and cancellations.

1. Custom Products

All My Pixel Family products are personalized and created based on customer-provided photos and details.

Because each order requires custom design work, refunds are limited as follows:

  • Customers may request a full refund only within 2 hours after the order is placed, before the design process begins.
  • After the design process has started, a 50% refund may be available as compensation for design time and work completed.
  • Once production begins after final design approval, refunds are no longer available.
2. Order Cancellation

Customers may request an order cancellation within 2 hours after the order is placed.

After the 2-hour cancellation window, your order may already be in the design process, and cancellations may be subject to the refund terms above.

3. Design Approval

The first draft is typically provided within 3–5 business days after receiving all required information and photos.

After receiving customer feedback, final revisions are typically completed within 2–3 business days.

Customers are responsible for reviewing and approving the final design before production begins. Once the design is approved and production begins, changes, cancellations, or refunds may not be available.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or there is an error caused by My Pixel Family, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

After reviewing your request, My Pixel Family will determine the appropriate resolution, which may include a replacement or refund when applicable.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Contact Us

If you have questions about this Refund Policy, please contact:

My Pixel Family
Email: order@mypixelfamily.com

By placing an order with My Pixel Family, you acknowledge and agree to this Refund Policy.